Hello, @Didgitgal. I appreciate you bringing this issue to our attention and for trying to fix the program that keeps crashing when you sign in by doing some troubleshooting steps. I'm here to help you with reaching out to our Support Team.
In your case, this needs to be checked with our QuickBooks Support Team so they'll be able to do further investigation about this issue and can open an investigation ticket if necessary. Thus, the Community is a public forum and we're unable to share or access any sensitive information for security purposes. With that, you'll need to reach out to our live support team once again.
You can reach out to our support team thru this article: QuickBooks Support.
I’m adding here a link where you can search for articles whenever you have other concerns with QuickBooks Desktop. Help article.
I'll be around if you have any other QuickBooks-related concerns. Stay safe!
