I appreciate you for coming back to the Community, @Rozmore13. I'd be pleased to provide you with details on this matter.

Our QuickBooks Live Support team and Proadvisors have different tools for assisting their clients. We cannot verify if they utilize these programs, however, rest assured that they have the same access to our training materials and webinars. I suggest reaching out to that particular proadvisor to know what applications they use for screen-sharing sessions.

You might want to read this article for reference on how to use Smartlook or Glance when working with one of our live support agents: Use SmartLook screen share with QuickBooks Support experts.

The Community is always here to provide you with the information and support you need, Rozmore13. You're always welcome to get back to us anytime if you have further questions or need assistance with any QuickBooks-related concerns. We're available 24/7. Have a nice day!