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Use SmartLook screen share with QuickBooks Support experts

by Intuit•25• Updated about 5 hours ago

Learn how to use SmartLook to share your screen when you work with QuickBooks Support. 

SmartLook lets QuickBooks Support experts view only your QuickBooks Online or QuickBooks Online for Accountants screen. They only have access to QuickBooks and can’t take over your desktop or mouse.

QuickBooks experts also use Glance to screen share in some instances.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view Open this link in a new window

Use SmartLook in QuickBooks Online and QuickBooks Online Accountant

  1. Go to  Settings Settings gear icon. and then select SmartLook.
  2. Read the disclaimer and select Share access. The option to deny is also available if you’d prefer not to share.
  3. Give the code to your expert so they can start the SmartLook session.

Note: SmartLook isn't available in the QuickBooks Online mobile app or mobile web browser.

  1. Sign in to your QuickBooks Online account.
  2. Hold down Shift and Enter at the same time.
  3. Read the disclaimer and select Share Access. The option to deny is also available if you’d prefer not to share.

SmartLook session permissions and details

For Customers

  • Experts can only see QuickBooks Online with the SmartLook session.
  • You can end the session at any time by selecting Close.

Experts can

  • See the customer browser and QuickBooks Online details.
  • Use Gesture and Highlight tools to point and ask questions and take customers, step-by-step, through the solution.
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