Mailchimp Support Options

If you have questions or run into technical issues while using Mailchimp, you can access our help articles for self-guided instructions and troubleshooting tips. We provide additional support via email, chat, or phone depending on your pricing plan. If you’re new to Mailchimp and you prefer specialized help, a plan with access to our onboarding services may be a good fit for you.

In this article, you'll learn how to contact our support teams and find resources to help you with your Mailchimp account.

View your support options

Your pricing plan determines the support options available to you. For more information about pricing and plan options, check out our pricing page.

Access to the Mailchimp Assistant chatbot is included with all plans. Access to Technical Support via chat or email is included with the Essentials plan or higher. Access to our dedicated Premium support team via chat, email, and phone support is included with the Premium plan. During a chat or phone support interaction, our experts can initiate a screen share via the Glance app.

Mailchimp’s personalized onboarding services are available with a Standard plan or higher. With personalized onboarding, you’ll have access to a specialist who'll meet with you 1:1 during your first 90 days to help you start your Mailchimp journey with confidence. To learn more about the onboarding service included with your pricing plan, check out About Personalized Onboarding with Mailchimp.

Some teams, such as Billing and Compliance, are available through email only.

Pricing plan	Mailchimp Assistant	Email Support	24/7 Chat Support	24/7 English only Phone Support	Assisted Onboarding	Dedicated Onboarding
Free		first 30 days*
Legacy
Pay As You Go
Essentials
Standard
Premium
Websites

* To help you get started, we provide 30 days of email support to new Free accounts. After that, you'll continue to have access to Mailchimp Assistant, our AI-powered chatbot.

Access help articles

Use our comprehensive articles to self-guide through features and keep moving forward at your own pace.

To access help articles from your account, follow these steps.

1. Click the Help icon.
   
2. Click Help & Support.
   
3. In the search bar, enter keywords to search for related articles, then click the Search icon or press enter.
   

How to contact technical support

To get technical support, log in to your account to access chat, send us an email, set up a phone call, or receive self-paced guidance. When you log in, we’re able to personalize your support experience.

To contact our Support team from your account, follow these steps.

1. After you've logged in, click the Help icon.
   
2. Click Mailchimp Assistant for self-paced guidance in a chat format, or Help & Support for more options.
   
3. In the Help & Support panel, click Contact Us.
   
4. Enter a brief description of what you need help with and click Continue.
5. Choose to contact us through email, chat, or phone call. Your pricing plan determines the support options available to you.

If you're logged in but you don't see the Email us or Chat With Us buttons, that means your account doesn't include access to our support options.

To find out more about the features included in each plan, check out our pricing page.

API Support

Our Mailchimp Support Team isn't trained at in-depth API troubleshooting. If you need a developer to help you configure something using the API, check out our great Experts Directory, which lists third-party Mailchimp experts who can be hired to help out.