Other questions
Allow me to join you here and offer my help, -djd-.
At the moment, your client will only see the total amount of the invoice when paying it online. The balance forward or the unbilled charges will not be included in the payment amount.
As a workaround, there are two options to let the customer pay the whole amount.
First, let the customer click the Edit amount link beside the total amount. Then, enter the total amount due that includes the unbilled charges.
Second, edit the invoice and add the unbilled charges or billable expense. Here's how:
- Open the invoice and click the Expand arrow or icon in the right-hand corner of the transaction.
- Look for the unbilled charge or billable expense, then click Add.
- Click Save and send.
Once done, let the customer use the second link so they can pay it with the whole amount.
I would also suggest sending feedback about being able to add the unbilled charges in the total payment amount. It will be forwarded to our product engineers for review when designing new updates. Please see this article for more details: How Do I Submit Feedback?.
Allow me to share these articles as well in case you need guidance when managing invoices in QBO:
- Set up Autopay for Recurring Invoices in QuickBooks Online
- Send Invoice Reminders Automatically or Manually in QuickBooks Online
Let me know if your customer was able to pay the entire amount. You can also ask more questions if you need anything else. We're always here to help.
