Hello, savvior.
I have a solution to help you fix the Custom Transaction Number setting.
It's quite possible that a cache-related issue is causing the Custom Transaction Number setting to turn back on. When a browser's cache is full or corrupted, we would likely encounter some odd behaviors like this.
To rule this out, let's use an incognito or a private window:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P for Safari
Log in to your QuickBooks Online account, then turn off the setting again (if needed). Then, observe the behavior after a few hours. When the setting sticks, go back to the regular browser and clear the cache.
After clearing, close out any browser instances to complete the process.
We can also use another supported browser as an alternative.
If it's still turning on after clearing the cache or when you're using another browser, we can have this investigated by our support. They'll use their tools to check the system and see what's causing it to forcibly turn on.
Here's how to reach them:
- Click the Help menu.
- Go to the Search tab on the pop-up window.
- Proceed with Contact Us.
- In the box, we can enter "Custom Transaction Numbers setting keeps turning on."
- Hit Continue.
- Choose either the phone or the chat option.
After fixing the issue, do you also need to send out statements for your customer's due balances? I'll add this article in case you need help in the future: Create and send customer statements in QuickBooks Online.
Let me know if you have questions about managing your settings for QuickBooks Online. Do you have any other concerns about your reports or entries? Drop them below and I'll hear you out.
