dsliesse
Level 3

Some Quickbooks Files Don't Open

I've found a few discussion on this topic that are several years old but none of the solutions are working, so I'll raise this anew.

 

We're using QB Desktop Accountant 2022.  All workstations are up to date, in terms of both Quickbooks and Windows (Windows 10 Pro 22H2); files are kept on a file server running Windows Server 2016.  QBDB Manager is running on the server.  We haven't yet moved to QB 2023 only because we haven't had enough down time to update all machines at the same time.

 

Some data files are acting properly, others won't open -- the old "start Quickbooks, open the file, Quickbooks crashes" scenario.  Other files work perfectly fine.  I've run File Quick Fix from both the workstation and the server (pointless, since it doesn't even ask what file needs to be fixed).  Same with File Doctor, which always reports that no problems were found.  The error message suggests the server manager isn't running, but since some files are accessible in both single- and multi-user mode this doesn't make sense, either (and it is, in fact, running).

 

When I try to open the currently misbehaving file normally, from within Quickbooks, I get the QB termination.  If I open it by double-clicking on the file in Windows Explorer then the first time I get an error message but it disappears too quickly to be able to read what's probably the useful part.  Subsequent attempts get the same closure of QB.

 

Neither renaming nor deleting the .nd and .DSN files has any effect.

 

Since this happens only on some of the files, I've run out of ideas for troubleshooting.  On at least one of the data files the problem occurs only on one workstation, and I already spent a full day fixing Quickbooks there (hint for anyone having trouble reinstalling QB: you need to delete Microsoft's pointer in the "Recents" folder before a new install will work).  Any suggestions?

Solved