OfficeofthePresidentVoiceoftheCustomer_ (Note: Mailbox closed)
To whom it may concern:
We and our businesses have been loyal customers and users of Intuit products for many years Whether it be desktop versions or on-line versions we have counted on and trusted Intuit as one of our vendors. Unfortunately, this trusted relationship has soured with the deceptive and malicious disabling of our QuickBooks Desktop Pro 2020 software at the end of May this year.
The reason I describe this disabling as deceptive and malicious is due to the fact that the purchased product container does not state nor imply that key features that we use were going to be rendered useless by Intuit's software updates. The information available at ww.intuit.com/policy makes no mention of the fact that a user can no longer import their own banking transactions from self downloaded QBO or banking iif files.
This intentional manipulation making the software useless for any use in the future is disheartening and very frustrating for our small businesses and my personal use.
In my calls with Intuit personnel to assess an "upgrade", I was misled about the capabilities of the on-line version after paying for a one month trial. The Enterprise version alternative cost is totally unreasonable for what our businesses need from the software. Finally, the reasons that were provided by your personnel for disabling my current desktop version simply are not true or have already been countered by data and network solutions enacted on my end.
Intuit's attempt to force us to "upgrade" has resulted in our businesses to seek other practical applications for our basic accounting needs. In addition we have started the process of closing all of our Intuit accounts and we will no longer be purchasing Intuit products for business or personal use in the future.
You may not care about us as a customer; however, I no longer consider your company as ethical nor trustworthy.
