Hello, @PAT0511.
I can only imagine what you've been through when trying to open another company in QuickBooks Desktop, and this is not what we want to happen.
I understand you've contacted our customer support team to sort this out. Still, I recommend contacting them again and having a screen-sharing session so they can investigate your concern further.
Here's how:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Choose a way to connect.
If you're using QuickBooks Accountant and QBDT Enterprise, you'll want to open two company files simultaneously for future tasks. You can check out this article for a detailed process: Open and use a secondary company file in QuickBooks Desktop.
Let's hear if you have more queries about managing your companies in QBDT. I'm always here to help.
