Carolexx
Level 5

Other questions

When the Invoice link is opened from Income tracker, its showing paid with a zero balance but I still see an unapplied payment in my income tracker.   I have over 30 of these unapplied payments in the income tracker  dating back to 2017.  I'm sure they were paid because they are marked paid but I did not create an invoice for the payment, I didn't realize I had to until this year.  When you click and open the unapplied payments, they have a zero balance, but are showing the amount of several invoices in the unused credits area of the customer payment screen.  I saw somewhere I should click "apply Credits".  Would it be ok to do this if the CPA from other years has created a journal (which BTW are showing open in the Income tracker).  I need to get this fixed.