Thanks for taking the time to provide further details regarding your concern, @dmccorry. We are committed to delivering the best possible experience to our valued customers like you. Let me guide you to address this matter and get you back to business with QuickBooks.
Since you're using the QuickBooks mobile app, let's perform some troubleshooting steps to refresh the data on your mobile device. Before proceeding with the steps, ensure you have a stable internet connection. Then, follow the steps below:
For iOS:
- Go to Menu ☰ and tap Help & Feedback.
- Select Refresh Data. It may take a few minutes.
- Click Refresh to confirm.
For Android:
- Go to Menu ☰, then tap More Options⋮.
- Click Settings, then select Refresh Data.
- Hit YES to confirm.
If the issue persists, you can uninstall and reinstall the app and see if you're still experiencing the same thing with the new rollout.
Additionally, you can visit this article to see the different features available in the mobile app: Compare mobile app features.
Please don't hesitate to reach out if you have other inquiries about the new rollout or other QuickBooks-related matters. Our team is available 24/7 and is committed to assisting you in any way possible. You may leave a reply or visit the Community page for further information. Stay safe and have a great day ahead!
