I appreciate you for getting back and letting us know the outcome of the steps provided by my peer above, @dmccorry. I’m here to ensure this concern will be attended to accordingly with our support.
Currently, we have an ongoing investigation about invoices being missing in question when searched using the mobile app. Right now, our engineers are working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
Also, there are slight delays in keeping our resources up-to-date about the Refresh App Data fixes. Hence, you can clear the app data within your phone settings, and select Offload app to free up the storage without deleting the documents and data for the app.
Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-95219.
You can follow the steps below by logging in to your account within your mobile or desktop browser:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.
While waiting for its resolution, you can temporarily use your browser to look up or track your invoices and print them there.
Once resolved, you can mark this paid once you receive the actual payment for this one. I have an article here where you can refer to keep your records accurate: Record invoice payments in QuickBooks Online.
We appreciate your patience while we’re working on this one. Other than that, I’ll keep this thread open if you have more concerns with any QuickBooks-related matters.
