Welcome to the QuickBooks Community forum. I can see that you are encountering an issue with QuickBooks Point of Sale (QBPOS), prompting you to perform an update. I am here to provide insights and guidelines to assist you in resolving this problem.
This error message appears when a user tries to migrate to Shopify and requires a software update. Otherwise, it could be that the version you're using (18) is no longer supported and compatible with your current system. QuickBooks often requires updates to ensure stability, security, and compatibility with the latest operating systems.
You'll want to double-check and ensure that your computer hardware meets the minimum requirements for your version of QBPOS.
Apart from all that, you can delete all contents of the Entitlement Client folder and remove the WSActivity.xml file as a troubleshooting step you can perform in the meantime. Here is how:
1. End all QuickBooks Desktop Point of Sale processes.
a. Press Ctrl+Shitf+Esc to open the Task Manager, then select the Process tab.
b. End the following processes:
- qbpos.exe
- QBPOSDBService.exe
- QBPOSShell.exe
c. Close the Task Manager.
2. End all POS services.
a. Press Window+R to open the run command.
b. Enter services.msc, then click OK.
c. In the Services window, choose QBPOS Database Manager vXX.
d. Click Stop, then close the services window.
3. Display hidden Windows folder.
Windows 10
a. Right-click the Windows Start button and select Control Panel.
b. Click Appearance and Personalization, then choose Folder Options.
c. Choose View.
d. Under Advanced settings, select Show hidden files, folders, and drives.
e. Pick OK.
Lastly, it is best for you to restore or access QBPOS version 18 of the data on another virtual machine without connecting to the internet. The error about needing a software update/upgrade may only occur if it can check for updates online.
Thanks for dropping by. Don't hesitate to post again for further concerns regarding your QuickBooks Points of Sale. We're available 24/7 to tend to each of your concerns. Stay safe!
