Hello Abigail,
Regarding your statement:
"QuickBooks Desktop doesn't require specific IP addresses or servers for the license to sync. However, it does require an internet connection at least once every 14 days to verify the licensing status."
Because it does require an internet connection periodically to verify the license status, that means it's looking for your servers online to validate the license. I need to know what those servers are so we can allow access to them thru our company firewall. I need their IP address or the Fully Qualified Domain Names (FQDN) of the servers. Would you be able to find that out from your technical team?
Without that, our QuickBooks users get the error I mentioned at least once a week, and we have to manually put them online then take them back offline after they validate the license. It's trying to validate the license more than every 2 weeks.
Thank you.
