I have been using QB Desktop for many years. I am a one user person and have no employees. My files are for rental properties, very simple system. I always bought the Desktop disk and installed software on my computer. In 2023 they no longer sold disks and I had to have the 2023 version installed on my computer. A QB technician installed version 2023 on my computer. Everything worked as normal until recently. In Oct ot Nov I got an email from QB telling me to install version 2024 on my computer. I no longer have this email but I installed the new system, I had to convert my two company files from the 2023 version to the 2024 version. This worked until 12-29-23 when I could not open my current company files and the message said that I had 2024 files but the system on my computer was now the 2023 version. I do not know how my 2024 software disappeared and the 2023 version magically appeared. I'm sure QB had something to do with it as I certainly didn't do it. Now they want me to install the 2024 software in order for my current 2024 version files to work and I don't know what to do. Chat doesn't work and no human is available to discuss. I have a lot of work I have to do for tax purposes and all my QB files are useless. Can anyone help me
