I understand the inconvenience this has caused you, ZZalexZZ. Your concern is totally valid, and we will bring it to the attention of management to improve our customer service.
To address the issue, we suggest reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. Additionally, you can ask for updates on the investigation to stay informed.
Please be assured that our developers are already working on fixing this issue. To get in touch with our support team, follow these steps:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the Search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can choose either chat with us or have us call you.
In addition, you may find it helpful to learn more about the Support hours of QuickBooks.
If you want to learn how to personalize and add specific info to your sales forms, you can visit this article to learn more: Customize invoices, estimates, and sales receipts in QuickBooks Online
Please let me know if you need any further assistance or have any further questions about customizing transactions. I would be more than happy to assist you. Simply click the reply button below and type in your response.
