Late fees are only retroactively added to invoices that are overdue, but I send out statements with the current month's charges, not invoices, so the customer never sees the late fees. Therefore assessing a late fee provides no incentive to get the customer to pay, and leads to confusion because the customer does not see the line item on the current statement. The desktop version listed the late fees/finance charges on the statement, which made it apparent to the customer exactly how much it was costing them to not pay. Can this be fixed?
