I appreciate the troubleshooting steps you have performed, Smoore. Let me share some details about emailing custom templates.
In QuickBooks Desktop (QBDT), we can email personalized templates. Since you mentioned you were unable to complete this action, I suggest updating QBDT to the latest release. Then, we have to check if you have the latest version of Adobe Acrobat Reader. QuickBooks uses Adobe to convert pay stubs into PDFs.
Afterward, go to the File menu and select the Switch to Single-user Mode. If you see "Switch to Multi-user Mode," don't select it. You're already in Single-user Mode.
If the issue persists, I recommend contacting the QBDT Customer Support. This way, they can further investigate the cause of this issue.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account, choose Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
Check out their support hours to determine availability.
You can check out these articles for more info:
Additionally, refer to these resources to learn more about managing your emails in QBDT:
Feel free to comment on this post if you have any employee-related questions. Keep safe!
