It isn't the kind of experience I'd like you to have, @Perplexed2.
I understand you already contacted our Customer Care team for assistance about your issue with invoices disappearing in QuickBooks Online.
Since you have tried all the troubleshooting steps in this thread and still have the same issue, I recommend reaching our Customer Care team again. This way, they can investigate further and check cause of this issue.
Here's how:
- Sign-in to your QuickBooks Online company.
- Click Help (?).
- Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- You can then choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
When everything is fixed, you can read this article to help you customize invoices and record invoice payment in QuickBooks Online:
Let me know if you have questions about managing invoices in QuickBooks Online. I'm always here to help. Have a great day.
