Hello there, Ling P.
Let me route you in the right direction for assistance regarding the error message you received.
To address the / by zero message you receive, I recommend contacting our Customer Care Team. They can thoroughly review your account in a secure environment and provide real-time assistance to resolve the error message you received.
Here's how to reach us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can check our support hours in this article: QuickBooks Online Support.
For future reference, here's an article all about reviewing your transactions to ensure they're under the correct categories: Categorize online bank transactions in QuickBooks Online.
If you have any other concerns about managing your transactions in QuickBooks, please feel free to leave a reply below. I'm just one post away.
