Good afternoon, @Repurposed.
I appreciate you coming back and giving us some additional details.
Since you're having trouble getting a direct answer, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to review your account with you and explain some more information in details for you. Here's how:
- Go to the Help ? icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and tap Let's talk.
- Scroll down and choose to Get a callback.
Keep us updated on how the call goes. I'm only a post away if you need me again. Take care!
