Other questions
Welcome to the Community, SunnyInOhio. I appreciate your detailed information and screenshot.
I've reviewed our ongoing investigation about subscribers encountering a "Please enter a valid due date." message, which prevents them from using a due date prior to their invoice date in the new invoicing layout, and can confirm Intuit's Product Investigations team is currently working towards a solution.
Since you've spoke with our Customer Care team, who informed you about the investigation, the agent you worked with should've added your account to it as an affected user. This ensures you'll receive email communications about any updates relating to our investigation.
If you're unsure whether your account was added as an affected user or not, I'd recommend getting back in touch with our Customer Care team to confirm if you've been added to the investigation. Be sure to reference the investigation's case number (INV-104283) once you're connected with an agent. This will enable them to locate it easily and verify if an account you own is linked with it.
For the time being, our investigation states the only known workaround is switching back to your old layout, if you have the option to do so. Some subscribers no longer have an option to switch between invoicing layouts, and don't have a workaround currently.
If you can't revert to your old invoice creation layout, I'd recommend submitting feedback about the topic for now.
Here's how:
- Use the Gear icon, then go to Feedback.
- Enter your suggestion(s) in the Have feedback? window.
- If necessary, attach a file with your Camera icon.
- Select Next.
Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.
I've also included a detailed resource about working with invoices which may come in handy moving forward: See what’s new with invoices
Please feel welcome to send a reply if there's any additional questions. Have a wonderful Wednesday!
