Have the same issue. We employ help through a temp agency and I can't find a way to have their hours tracked internally. The bigger QuickBooks gets the worse it gets. Even my CPA pretty much says so.
At the very least they could have a model company that users could learn and try things in without worrying that they'll duplicate their check register three times because the bank has a security issue downloading data or create something that hey have to spend an hour with tech support trying to undo.
