londonoj
Level 1
‎May 23, 2024 07:18 AM

Why can't I upgrade from QBO Essentials to QBO Plus?

This is fairly urgent, my company need to have this resolved before the end of the month. We need to upgrade from our current QBO Essentials subscription to the QBO Plus subscription. This seems fairly straightforward, but every time we go to upgrade, it glitches and we get the error code -81832. Quickbooks help desk has been unable to help us and has just told us to sign up for the Advanced subscription at the much higher cost. This is not a solution for us as we only need access to the Classes functionality. If it matters, we also have Payroll.

 

Has anyone else had this issue?

Reply Join the conversation
Jelayca V
QuickBooks Team
QuickBooks Team
‎June 10, 2024 08:54 PM

Other questions

We can take some troubleshooting measures to identify if the error you encountered is related to your browser, @londonoj.

 

To begin, let's access your account through your browser's incognito mode. An incognito window is a privacy feature that operates without storing local data that could be retrieved at a later date. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If this fixes the issue, proceed to, you can proceed to clear the browser's cache to eliminate common errors that may hinder the application from working properly. Additionally, I recommend using  other supported browsers to see if the issue persists. 

 

If the issue persists, I recommend contacting our QuickBooks Online Support team. Our team of experts has specialized tools and can even share your screen to take a closer look at the problem preventing you from upgrading your QuickBooks subscription. They can also create a ticket for further investigation if needed. Here's how to contact the team:

 

1. Go to Help (?) in your QuickBooks Online company.

2. Select either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

 

In addition, you can visit our account management page to learn how to manage passwords and account users, view account fees, and much more in QuickBooks Online.

 

Don't hesitate to reach out to us if you have further questions about managing subscriptions in QBO. We'll always be here in the Community to help. Best regards.

Reply Join the conversation