My account at home on my QB online was not working. I entered my email and it said not recognized. I used the account last week and didn't change anything. Very worried, I called QBO today to get help accessing my account. I got the number from Google after punching in "Contact number Quickbooks online" and it came up right away. I went through the prompts of the QB phone answering and it all seemed legit. I eventually waited and the call was answered by a woman named "Michelle" who was clearly at a call center in the Philippines. She seemed so unprofessional. Not able to give me straight answers, asked me for repeat of my spelled name, made me wait... I asked for a supervisor and she ignored me. Three times. Then I knew it was fishy. I asked for a manager. She ignored me. I asked for her name, she said Michelle without issue. Not good. By then she already had my name, proper spelling, phone number, area code, and two email addresses I had given her. I still cannot access my QB account. I wonder if they were hacked, or just me. I got an email from QB in the hour that followed and now my computer is very slow. The email server was "intuit.com." Looked legit, but it's asking me to send them a form of ID to reactivate my account.
What should I do?
