I understand the convenience of audit log history for your bills in QuickBooks Online (QBO). I am here to provide details to assist you with the automatic changes you have encountered in QuickBooks Online, @rpineda2.
Moreover, the audit Log keeps track of all account activity, such as user sign-ins, changes to QuickBooks settings, changes to customers, vendors, employees, and payroll submissions. QBO doesn't automatically change bill transactions. The program keeps records and requires users to update information manually. For more details, on what the audit log can do and how to use it to keep an audit trail click the link.
If you have confirmed that the user didn't make those changes, I recommend performing browser troubleshooting steps. Start by updating the bill with correct information using an incognito window. These are the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, proceed to clear your browser's cache. You can also use other supported browsers. Alternatively, you can also delete and recreate the bill to check if the transaction is not defective.
Finally, you can check this article to learn how to run basic reports in QuickBooks Online: Run reports in QuickBooks Online.
If you have any other follow-up questions about your invoice, billing, or audit log transactions, please let me know by adding a comment below. I'll be here to help you.
