Thanks for sharing your concerns, @ButchieOil.
It sounds like you may be logged into the wrong Intuit Data Protect account. It's not uncommon to see users use the wrong Intuit account sign-in and not see their current backups.
Often times customers will have multiple users in the Company file. Most of those users have Intuit accounts. With that said, you'll want to ensure that you're using the same Intuit account that was used for the IDP setup.
I recommend contacting our support team again and ensuring you're using the correct sign-in information. If you are and our team can see your back up as you mentioned, this issue may need to be escalated.
You can use the link I'm including below to connect with our team directly:
In the meantime, here are some help guides that cover how to use Intuit Data Protect:
Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one!
