I appreciate you for bringing this to our attention, Ralph. I know how precious time is for you and the relevance of accessing your QuickBooks account to manage your business.
To begin with, can you tell me if you've encountered any specific error messages while trying to open QuickBooks? This way, we can provide an appropriate resolution for you to access QuickBooks.
In the meantime, we can perform some troubleshooting steps to determine if this is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Next, go to the QBO page and try to open QBO again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.
If the issue persists, I recommend contacting our support team. Our team will take a closer look at the situation and provide a resolution.
For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.
Please inform me of any developments, Ralph. If you have questions, feedback, or concerns about accessing QuickBooks, feel free to reach out to the Community. I'm here to help.
