Other questions

Let’s work together to ensure you can create a sales receipt in QuickBooks Online (QBO), customer.

If some of your services/products are not showing up while trying to create a sales receipt, there are a few potential reasons for this.
 

First, please confirm that the services/products in question are active in your Product and Services list. Inactive items will not be displayed on sales receipts. You can check this by navigating to the Sales tab and selecting Products and Services.
 

If all items appear to be active and the issues persist, I recommend using your browser's private or incognito window to see if a webpage issue is affecting what’s visible. Depending on your browser type, you can use the following shortcuts:
 

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
  

   

If you can see your services/products in the private window, returning to your regular browser and clearing the cache can help create a fresh start. Switching to other supported browsers is another viable option.

You can visit this article to learn how to personalize and add specific information to your sales forms, enabling you to create professional-looking invoices, estimates, and sales receipts in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I’m always here to help you if you have further questions about creating sales receipts in QBO. Please click the Reply button below, and I’d be more than happy to assist you!