UA1005
Level 1

ACH overcharged fees

I’m being charged over the $15 max on ACH transaction fees. In the last 4 months it’s over $112.00. Why? It’s suppose to be 1% not over $15 max. I called customer service yesterday & she tried to refund, and it wouldn’t let her and she also was denied. But she’s showing that it shouldn’t be over $15. Who do I call to get this taken care of? Thank you