We recognize how important it is to manage data reliably, especially when dealing with large amounts of information, NossaFamiliaCoffee. I'm here to provide alternative options on how the backup and restore feature works in QuickBooks Online (QBO).
When you create back up in QBO, you save your company data at that specific moment. This backup helps keep your information safe and does not replace old data like some other backup systems.
What you did initially was correct, and restoring data from the backup should delete the newly created accounts. However, if you experienced the opposite effect in QBO, I strongly recommend performing some troubleshooting steps, as browsers can affect how QBO functions.
You can try:
- Using Incognito or private browser
- Clear your browser's cache
- Add Intuit as a trusted site
If the issue persists, I encourage reaching out to our live support team. They have effective tools to identify the root cause of the issue and can conduct a screen-sharing session to facilitate effective navigation in QuickBooks.
Here's how:
- Sign in to your QBO company.
- Click Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's Talk.
- Choose Get a callback or Start a chat with our expert.
Additionally, you can create a copy of an existing QBO Advanced company to use as a new one rather than relying solely on a backup.
If you have other concerns regarding the backup and restore feature or need assistance with other QuickBooks-related tasks, please comment below. I'm always available to help.
