Other questions

Let's record it differently, @Deb067.

First, I suggest going to the customer's transaction list and deleting the credit memo/refund check you created. This way, you can issue a check and then account it to Accounts Receivable by selecting the specific customer you wish to give a refund. Once done, I recommend linking these transactions (the overpayment and check) by recording a Receive Payment to offset the customer's credit balance.

Here's how to delete the refund check:

1. From the customer's account, go to the Transactions section.
   
2. Double-click the Credit Memo or refund check you created and select the Delete button.
   

Then, go to the Banking menu and follow these steps:

1. Navigate to the Banking menu and click Write Checks.
2. Select the customer from the Customer:Job field, then in the ACCOUNT field dropdown, choose Accounts Receivable.
3. Enter the refund Amount.
4. Hit Save & Close.
   

Lastly, record a received payment to link the customer credit balance (from the Apply Credits window) and the check you created:

1. Under the New Transactions, select Receive Payments.
2. Tick the Check you created from the Customer Payment window
3. Click the Apply Credits link below the Customer Payment window.
4. Check the Available Credits line item.
5. Hit Done and then select Save and Close.

For detailed information on the process, check out these reference:

• Give your customer a credit or refund in QuickBooks Desktop for Windows.
• Write off customer and vendor balances.

For easy tracking of your sales and expenses of your customer, you can refer to this article: Customize customer, job, and sales reports in QuickBooks Desktop.

If you need a hand with the refund process for your customer in QuickBooks Desktop, just hit the Reply button below. I am readily available to help address any inquiries or issues you might encounter.