Hi Zach, the instructions you provided were the original ones that I had followed and did not work for me as it left me with a credit balance still remaining on my customer account I followed instructions to delete the credit memo and void the check. I am starting from scratch on trying to provide a refund for overpayment. I believe through write check option but instructions above doesn’t say to complete the payable to section so thinking it’s not taking me through providing a new check number. Can I please have instructions on this process? Thank you.
