Yogi
Level 4
‎February 19, 2025 03:16 AM

Condense file

I had difficulty starting to condense a file in Accounts desktop 2022. After updating QB, using Tool Hub and file doctor, and verify & rebuilding, I was able to get the condense process to begin. The help article said the process could take minutes or even hours. Well I left the file open and running overnight, and this morning the icon is still in my task bar, and PC and drive lights are flashing, but when I look at Task Manager, the 4 open process under QuickBooks show no activity on the processor. When I click the taskbar icon, QuickBooks tries to open but warns me that a file is already open and only Accountant and Enterprise can open more than one file at a time. This is puzzling. What is my next step? I am tempted to go to Task Manager and end the task.

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Chrea
Level 7
‎February 19, 2025 03:29 AM

Other questions

How big is the file size? More than 1 GB?

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Yogi
Level 4
‎February 19, 2025 03:44 AM

Other questions

209 MB

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JanbonN
QuickBooks Team
QuickBooks Team
‎February 19, 2025 04:17 AM

Other questions

Thank you for offering a comprehensive explanation of the steps you’ve followed and for sharing the details regarding your company's file size, Yogi. To optimally address this issue, it would be advantageous to connect with our dedicated support team, who are equipped with specialized tools to thoroughly analyze your data and identify the root cause of the problem. I'm here to guide you with connecting with our support team.

 

Please follow the steps below to reach a live representative:

 

  1. Go to Help and select QuickBooks Desktop Help/Contact Us.
  2. Click the Contact Us button.
  3. Type in a brief subscription in the field and click Continue.
  4. Follow the on-screen steps.

 

Please refer to this article for their support hours and more details: Get help with QuickBooks products and services.

 

Additionally, you can refer to this article about fixing unrecoverable errors: Troubleshoot Unrecoverable Error XXXXX XXXXX.

 

Please return to this thread if you have other questions about condensing your data in QBDT, Yogi. We're here to help you in any way we can.

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Chrea
Level 7
‎February 19, 2025 04:26 AM

Other questions

Open the sample file and try to condense it. If you didn't encounter any problem with the sample file, your company file is corrupted. You can purchase a 3rd party service to condense your file.

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