Today I opened Quickbooks and I got a pop-up message saying "Quickbooks subscription has expired. You will lose access to Quickbooks within 7 days. Add billing information to complete the payment and renew your subscription".
This is an error because last month I renewed my subscription. I currently have Quickbooks 2024 Desktop Pro Plus "annual subscription". After getting this pop-up I logged into CAMPs and verified my subscription and payment. My subscription is good until February 2026.
After verifying that information I hit the cancel button on the pop-up which then let me log into Quickbooks. I then proceed to the Company Tab and selected My Company to verify the license #, product #, and active status which were all correct. I then manually updated Quickbooks and then also did a reset update.
After reviewing other support forums other people were having the same issue with no help or solutions.
I then called customer support which they did validate I had a current subscription until 2026. They also told me to update Quickbooks which I did again. They were not able to tell me why I was getting the pop-up message and if the update would fix the issue. I am worried that I will open Quickbooks tomorrow and I will get another pop-up saying now I will only have 6 days.
Is there anyone having this problem recently and any fixes. I cannot afford to have Quickbooks go down especially with what it costs. To have this issue is very concerning with not much help from customer support.
