windyl0u
Level 1

How can we use the overdue invoice email template to send Past Due invoices In Desktop?

How do we use the past due invoice email templates in Desktop? I have to manually change my regular invoice email template every time I have to send a past due reminder. It's frustrating and time consuming. Especially when we have it listed as an option in preferences. Go to company preferences, select overdue invoices, create a template, select it as default. Go to a past due invoice and select email and it brings up my same basic email that I send when I initially send an invoice, not the past due one. Do I need to create a new invoice that's automatically past due? Surely not, that's stupid. I would assume it would detect that it's a past due invoice and would automatically select that template. When you go to send the email you have an option to select a different template but only from the invoice templates, not the overdue invoice templates. I suppose a workaround would be to create a past due template as a regular invoice template, but I would prefer for the program to just work correctly. Any one have any idea on how to fix this?