Hi there, @Kupez3.
I understand the urgency for you to log into your QuickBooks Desktop (QBDT) Company and resolve the issues with the pop-up messages, even though your subscription is active. Addressing this promptly is crucial to ensure a smooth user experience and maintain uninterrupted access to your financial data.
If you have already followed the steps provided by my colleague, MichaelaS, it would be best to contact our phone support team. They can assist you in securely sharing any important information needed to determine why you're receiving the error despite having an active subscription. Additionally, they have the necessary tools and authority to initiate further investigation:
- Go to this website: https://quickbooks.intuit.com/learn-support/en-us/contact.
- Select QuickBooks Desktop for the product section.
- Choose an Edition from the dropdown.
- Type your concerns in the designated section, and click Continue to proceed.
- From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.
Please note their support hours to ensure you can reach them at your convenience. For more details, please refer to this article on contacting our support: Get help with QuickBooks products and services.
Alternatively, you can view this article and refer to the contact number listed under Renew your QuickBooks Desktop subscription. That way, you can call them directly: Renew your subscription or use view-only mode in QuickBooks Desktop.
Moreover, learn how to update your company file to work with a newer version of QuickBooks. Follow the steps outlined in this resource: Update your company files to a new version of QuickBooks Desktop.
If you have further inquiries regarding accessing your QuickBooks or managing your business transactions, you can always visit the Community, @Kupez3. I wish your business the best of luck in prospering. Please take care and stay safe.
