You'll have to ensure that the printer is set up correctly and its name matches exactly with the one you intend to use in QuickBooks Desktop (QBDT). I'll share some steps to help you resolve your printing issue.
First, could you confirm if you received any error messages while attempting to set up your new printer? If so, please share the message, as any additional information will help us provide more accurate solutions.
To resolve this issue, check that the printer is online and connected to your computer. Verify its status to make sure it’s powered on, connected to the network, and not displaying any error messages. Here’s how:
- Turn your printer off and restart your computer.
- Turn it back on and ensure you have loaded the printer paper correctly.
- Click on Start, and select Control Panel. Then, double-click Printers and Faxes.
- If the printer shows as Offline, right-click on it and select Use Printer Online.
- Double-click on the printer. If there are print jobs displayed in the queue, select Printer. Then, click Cancel All Documents.
- Close the window.
- Right-click on the printer, select Properties and then choose Print Test Page.
If you're using a network printer and the test page doesn't print, there could be network issues.
Once you've completed these steps, please follow steps 2-3 under the Solution 2 section in this article to print to your new printer: Fix printing issues in QuickBooks Desktop.
Also, make sure that your QBDT is updated to the latest release. This will help you get the newest features and fixes with the software.
Additionally, you may find it helpful to check this article with step-by-step instructions on how to save and print PDF files in QBDT: Save QuickBooks Desktop PDF in legal size, landscape, or portrait orientation.
I would appreciate it if you could tell me more about the situation by leaving a comment below. I'm always available and ready to assist you if you have any further questions or need additional assistance with setting up your printer.
