Hi there, John. Allow me to provide additional troubleshooting steps to help resolve this issue.
Before proceeding, could you confirm whether you’ve already performed the Verify and Rebuild tool or updated QuickBooks Desktop to the latest version as suggested earlier?
If you've done performing verified and rebuild and are using the latest version and still the number changes , I recommend using the QuickBooks Tool Hub to fix system issues.
To download and install the QuickBooks Tool Hub, please follow these steps:
- Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Please know that if you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Once done, you can use the tools to fix common program problems: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Feel free to reach out by leaving a message below if you need further assistance.
