Hi there, @Playawest45.

Yes, Chat support is working. The reason you're not getting connected, even though it shows a 0 wait, is due to the support hours for our live expert team. You'll be able to reach an expert once you contact them during their available hours.

Here is the support availability:

QuickBooks Online Solopreneur, Simple Start, Essentials, Plus

• Monday–Friday: 6 AM–6 PM PT
• Saturday: 6 AM–3 PM PT
• Sunday: closed

QuickBooks Online Advanced

• Monday–Friday: 6 AM–7 PM PT
• Saturday–Sunday: 6 AM–3 PM PT

You can also check support availability anytime through this article: Get help with QuickBooks products and services.

If you have any follow-up questions, feel free to get back to us here in the Community. We're always here to help.

No, I posted during the chat hours. I posted this question during time when there was no chat. 

Thank you for getting back to the thread, Playawest45.

I would like to confirm whether you have successfully connected with our chat support team. If not, you can refresh your browser, sign out of QuickBooks Online (QBO), and then sign back in. This process can help clear any unusual behavior and refresh your QBO account.

If the same thing happens, here's another way to reach out to our Live Support team:  

1. Log in to your QBO account and go to the Help menu.
2. Select the Search tab. 
3. Click the Contact Us button. 
4. Enter a brief description of your concern.
5. Choose a way to connect: Have us call you, or Schedule an appointment.

To ensure timely assistance, please check our support hours and select a time that works for you.

I also encourage you to post your concern in our Community forum, where experts and other users can provide helpful guidance.

Feel free to create a new post or reply with your specific concern. We'd be happy to help.

I requested chat at 4:45pm pacific

At 5:50pm signed out of Quickbooks Online and signed back on again. 

Selected Help menu by selecting the question mark icon.  See Search with magnifying glass. Selected Search and not see Contact us button,

Hi there, Playawest45.

I appreciate you getting back to the Community regarding how to contact our Live Support team.

While in the Search tab, type your concern in the search bar and press enter. The Contact Us button will then appear below. Please see the screenshot for your reference.





Let us know if you require any additional assistance.