Can you login to CAMPS and find your license code there?

https://camps.intuit.com

Another option, you can purchase a 3rd party service to reset the Admin password.

I acknowledge the importance of accurately managing your QuickBooks Desktop (QBDT) Pro 2024 account, Stevethinking. I'll gladly help you resolve this matter.

Since you encounter error when resseting password, you can use the Automated Password Reset tool. This tool will help you reset and access your company file. Also double check your information for typos and ensure it matches what's in CAMPS.

For more details, about resetting passwords open this link: Reset your password for QuickBooks Desktop.

You can refer to this article for guidance on adding, editing, and troubleshooting user logins and restrictions in QuickBooks Desktop Pro and Premier: QuickBooks Desktop users and restrictions.

Please continue to revisit the QB Community if you have further concerns about accessing your QBDT file. I'm here to assist with any questions you have.

Thank you for the help. Camps did not help. I added a second company to my main account as I was running tests and it is that test company I have password problems with. I now wonder if that is the problem, as I used a different email address. Luckily it is not too much of a hassle if I lose it all just a few hours reinstalling everything. That on its own is a lesson learned.

The automated password reset does not function for me. I think as I am running a second company from the first while I do some tests. I can access the main company as I have that password, just not the second company.
I will probably just start again as it is only a test thing and I have spent too long on this anyway.
Thank you

I am trying to reset my password for Quickbooks Enterprise Desktop 2024

Hi there, Cerita. You can reset your password by clicking the "I forgot my password" link in the login window when you try to access your account. Since you're using QuickBooks Enterprise 2024, the reset process is now tied directly to your Intuit Account email for better security.

QuickBooks 2024 uses a token-based system. This means instead of answering old security questions, the system sends a one-time code to the admin email on file to verify it's really you.

To get back into your 2024 file quickly:

1. On the login screen, click I forgot my password.
2. Select your email address from the list and click Next.
3. Check your inbox for a verification token (code) and enter it into QuickBooks.
4. Follow the prompts to create your new password.

If your email is not listed, please select "Don't see your email in the list above?" and follow the on-screen instructions. You will need to provide your License Number (press F2 to view it) and the Zip Code or Phone Number you used when you purchased the software to verify your identity.

Once you've updated the password, the file will open immediately, allowing you to return to work.

If you have any questions or require further assistance, please leave a reply below. We're here to help you.

@CERITA1 

Can you login to CAMPS and find your license code there? Another option, purchase a 3rd party reset service. You can contact @Fiat Lux - ASIA via email directly for assistance.