Hello there, @ACallis.
Yes, there is a possibility you’ll get duplicate transactions once the error is resolved. Let me share some information with you on how to get rid of these duplicates.
Once your bank’s connection is re-established, QuickBooks download your recent transactions automatically.
To remove the duplicates, here’s how:
- Go to the Banking menu.
- Choose the Banking tab.
- Select the For Review section.
- Mark all the duplicate transactions.
- Click the Batch Actions drop-down.
- Choose Exclude Selected.
When a transaction is excluded, it will not be included as part of your business finances. Also, it won’t appear on any of your reports or registers. For more detailed steps, you may check this article: Remove duplicate transactions.
On the other hand, I’d recommend contacting our Customer Care Team so you’ll be added on the affected users’ list. I can assure that as soon as updates about this error release, you’ll get an email.
Here’s how to contact us:
- Go to the Help menu.
- Click Contact Us.
- Under How can we help?, type in any keyword about your concern.
- Hit Continue.
- Click Get a call back to contact us.
For more insights, you may refer to these articles:
We appreciate your patience while we continue working on this. I’ll be around if there’s anything else you need.
