Thank you for reaching the Community, @cwright1.
@EXPERThere has a point on what version of QuickBooks are you using.
If you're using QuickBooks Online, let's, use a private browser or an incognito window upon logging in to your account to isolate the issue. Afterward, clear the cache of the browser that you're currently using if it works.
Here’s how:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If it works, here's how to clear cache and cookies.
You can also use a different browser since every browser uses a different cache storage folder on your computer.
Also, if you're using QuickBooks Desktop, make sure you are opening the latest backup Company file, for you to be able to log in to your account in QuickBooks Desktop.
Just hit the Reply button below if you have any questions about QuickBooks. I'll be back to help. Have a good day!
