Hi there, Snowdrops123, and welcome to the Community.
I was able to do some research to check for any problems with online payments. I didn't see any reports of issues with the payments coming in. You're welcome to follow up here any time, and I or one of my colleagues can give you an update.
Additionally, if you'd like to contact support a different way, this can be done by:
1. Clicking the Help button in the top right corner of your QuickBooks Online account.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, chat with an agent, or post here in the Community.
This article provides these steps if you need to bookmark them to have in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-onlin...
I'm only a comment or post away if you have any other questions.
