Hi, I hope someone can assist with this.
I just recently took over doing the accounting for our HOA. I figured out how to do the batch invoicing but where I am having issues is when payments are made for those invoices.
I go to Receive Payments, enter the payment in but when I record it, a box pops up saying they have an overpayment and do I want to issue a credit memo. No invoice is showing up to credit the amount against. I just skip this and it records the payment okay.
It appears that when I am doing the batch invoicing, the invoice is not being recorded against the account as a statement charge?
I seem to be missing a step somewhere when I do the batch invoice.
When I print out the statement, it all shows up okay (invoice & payment), but when I do a balance report, it is showing up as a credit and the invoice is not showing up.
Any assistance on where I am going wrong with the batch invoicing process will be greatly appreciated thank you.
