Thank you for bringing this to our attention, robschiff,
I'll take note of your feedback and send it to our management team. Meanwhile, I know you've already contacted our QuickBooks Support Team.
However, I recommend getting back in touch with them by selecting the Start a chat option from the Help (?) button . They can pull up your previous case number and check who called you. And, trace the person who transferred the call to the scammer.
On the other hand, contacting us for any support issues is free. We don't take any charges and every call is recorded in our system. Hence, we'll be able to verify all logs.
About your reconciliation experienced, there could be discrepancies in your records. And, the following information below can cause an issue to your account:
- Someone edited, deleted, moved, or unreconciled a transaction that was on a previous reconciliation. This changes the ending balance and impacts the beginning balance on your next reconciliation.
- Someone manually reconciled a transaction. It won't show up for review and can't be added to future reconciliations.
To fix this, I've got these articles for you to check your bank transactions before reconciling the account:
Let me know if you need additional information by commenting below. I'm always right here to help fix the
