Please someone help sort this out. I have Quickbooks Online Plus.
In my invoices, it shows that an invoice was sent, date, and time. It does not show anything from customer, opening or viewing the email/invoice.
I met with a QB Certified ProAdvisor that showed me her system, showing that customer had viewed the invoice, even each time they viewed invoice.
I spoke with QB support this morning. The agent tried to be helpful, however, their final answer was Quickbooks Online doesn't support a customer read receipt in invoices. The ProAdvisor says that is untrue.
I have created sample invoices mailing them to both my gmail and web based email accounts and opened the invoice and downloaded the invoice. When I return to QBO and look at the customer invoice, there is only the date and time the invoice was last emailed to my customer.
I need answers, please.
