Do you think that I would delay a request (stupid request at that) when something so important is on the line?? I DID respond within seven days...I probably responded within seven hours.
And I love your advice to call customer service...I've only seen about 1 in 100 responses from the Quickbooks team in this forum with real answers. It seems 99 times out of 100 members of the Quickbooks team simply state to call customer support. Way to pass that buck! And I DO call customer support before I come to these forums to express my frustration, to see if any other ProAdvisor is suffering the same horrendous prejudiced treatment as I.
After spending over an hour on the line with customer support (THIS TIME) I was told that I had the audacity to include my ProAdvisor badges of all the different modules for which I'm certified on my website. How dare I! I pay Intuit $1,000 each year, I take the certification tests, I pass the certification tests, INTUIT sends me these badges (I I didn't steal them...I didn't cut and paste, I actually DID take all the certifications and earned each and every one), but I can't display them. Wow...but OK, if it means I can still keep my profile live on the ProAdvisor website, I'll take them down (which I did IMMEDIATELY).
I DO NOT appreciate the manner in which this was handled...if there was a problem, how about a phone call with definitive reasons why my profile MAY be removed? How about NOT removing it until CLEAR reasons for the POSSIBILITY of removing it are discussed? Intuit (Quickbooks) is my livelihood (oh my...is that even allowed???...I know I'm not supposed to associate myself with Intuit in any way, shape or form); how about a phone call with a human being with clear instructions before removing the LIFELINE to being able to pay my mortgage? Put food on the table?
I really don't think I'm asking too much...how about reaching out before ruining someone's livelihood? Novel thought.
