Other questions

Hi there, janai.

Thanks for reaching out to us. I'm here to help resolve this issue so you can email a purchase order successfully. 

Are you using Gmail when sending email for Purchase Order? If so, you can use Secure Webmail for an easier and safer connection to your email provider. You can try setting up Secure Webmail.

Here's how:

1. From the QuickBooks Edit menu, select Preferences and click Send Forms.
2. Select Web Mail and click Add.
3. Select your provider from the drop-down and enter your email address.
4. Ensure that the Use Enhanced Security checkbox is checked.
5. Click OK.
6. When prompted, sign in to your Intuit account. The username or email address you use here may not necessarily be the same as the one you are connecting to QuickBooks.
7. Your webmail provider's login page will display. Sign in and choose to grant Intuit access. 

For additional reference, you can check this article: Set up email service.

However, if you're using an outlook email let's toggle the settings in the Preferences window. Here's how:

1. Go back to the Send Forms tab and select QuickBooks Email instead of Web Mail. 
2. Click OK.
3. Close and re-open the Preferences window.
4. Go back to the  Send Forms tab and change it back to Web Mail. 

If the issue still persists, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further. 

1. Click this link: https://slack-redir.net/link?url=https%3A%2F%2Fhelp.quickbooks.intuit.com%2Fen_US%2Fcontact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar. 
4. And click Get the Phone number below.

Please let me know how it goes. I'll be here if you have any questions. Have a good one.