I have already been through all the steps of above and have an open case - after spending 2 hrs on phone with QB support running through everything that I had already done.
It is extremely frustrating when something is already a known issue, yet having to explain over and over to someone not able to comprehend the issue. Then finally given a case number and uploading a portable file, then told it will be at least 5 business days before a technician will be able to look at the file.
If something is a known issue, I shouldn't have to waste 2 hrs of my time - plus having my employees out of QB since I needed to be in single user mode. Not only wasting my time, but the productivity of my department.
This new "help" of going through a call center instead of being able to directly call in and speak with a person of knowledge doesn't work.
